Frequently Asked Questions

Everything you need to know about your Alite experience.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.

How do I return or exchange an item?

You can return or exchange unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Alite, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email with a tracking link to monitor your package's journey to your doorstep.